Service Center
The Tech Store Service Center will set up your new device and repair or maintain your old devices.
Purchasing a new computer from the Tech Store? For an additional $39 (plus tax), our Service Center will perform operating system updates, bios updates, load Chrome and Firefox and pre-install Microsoft Office apps. Add New Device Setup to Your Cart
Apple iPhone Services
- Diagnostic $19: Run iOS or OS updates, resolve issues and physically clean the cell phone - Union location
- iPhone series 12, 13, 14, 15 and 16 Battery and Screen repair - Union location - prices vary by model
Repairs Under Warranty
Get your device repaired at little or no cost for issues covered under warranty. This includes:
- Dell devices purchased from the Tech Store or through the UA System contract. Check Dell Warranty Status
- Apple devices* MB Air, MB Pro, iMac, and Studio currently under warranty. Check Apple Warranty Status
- Microsoft Surface models purchased from the Tech Store are eligible for advance exchange depot service.
*We also offer additional protection plans (AppleCare+ and Dell Pro Support Plus) to cover accidental damage repairs for new device purchases.
Non-Warranty Repairs
Is your Dell or Apple device out of warranty? No problem! bring your unit in for a dianostic and we will provide a quote for repair.
- Diagnostic $49: Diagnose the problem and supply a quote for repair that includes labor and parts. If repair is approved diagnostic fee is applied to cost of repair.
- Data Backup & Recovery $20-$99: Backup, recover or transfer to new system or external hard drive up to 500GB.
- Virus Removal $79: Remove virus and/or malware and reinstall operating system.
- Advanced Services $99: Disassemble, install parts, reassemble and test.
Rates are general estimates for labor only. Cost of parts and/or software not included.
Tech Support
The IT Help Desk provides general tech support on institutionally owned technology at no cost. Visit the IT Help Portal or call 479-575-2905 for assistance.