Service Center
The Tech Store Service Center will set up your new device and repair or maintain your old devices.
Purchasing a new computer from the Tech Store? For an additional $49 (plus tax), our Service Center will perform operating system updates, bios updates, load Chrome and Firefox and pre-install Microsoft Office apps. Add New Device Setup to Your Cart
Apple iPhone Services
- Diagnostic $19: Run iOS or OS updates, resolve issues and physically clean the cell phone - Union location
- iPhone series 12, 13, 14, 15 and 16 Battery and Screen repair - Union location - prices vary by model
Repairs Under Warranty
Get your device repaired at little or no cost for issues covered under warranty. This includes:
- Dell devices purchased from the Tech Store or through the UA System contract. Check Dell Warranty Status
- Apple devices* MB Air, MB Pro, iMac, and Studio currently under warranty. Check Apple Warranty Status
- Microsoft Surface models purchased from the Tech Store are eligible for advance exchange depot service.
*We also offer additional protection plans (AppleCare+ and Dell Pro Support Plus) to cover accidental damage repairs for new device purchases.
Non-Warranty Repairs
Is your Dell or Apple device out of warranty? No problem! bring your unit in for a dianostic and we will provide a quote for repair.
- Diagnostic $49: Diagnose the problem and supply a quote for repair that includes labor and parts. If repair is approved diagnostic fee is applied to cost of repair.
- Data Backup & Recovery $20-$99: Backup, recover or transfer to new system or external hard drive up to 500GB.
- Virus Removal $79: Remove virus and/or malware and reinstall operating system.
- Advanced Services $99: Disassemble, install parts, reassemble and test.
Rates are general estimates for labor only. Cost of parts and/or software not included.
Dell Warranty Ownership Transfer
- Own a Dell computer not purchased from the Tech Store? Use this link to transfer the warranty so the Tech Store Service Center can repair it.
- Enter University of Arkansas in the Company Name field
- It may take 7-10 business days for the transfer to complete
- Note - transferring warranty ownership does NOT transfer the computer ownership only the warranty contract.
Tech Support
The IT Help Desk provides general tech support on institutionally owned technology at no cost. Visit the IT Help Portal or call 479-575-2905 for assistance.